Warranty Information

Olivia Diapers stands behind their products 100%, so you can rest assured that every product is backed by our warranty program.  The warranty period for Olivia Diapers is one year, from the date of purchase.

HERE ARE SOME OF THE REQUIREMENTS FOR A WARRANTY CLAIM:

• Diaper must have been purchased directly from an authorized retailer and should be claimed directly to them;
• Warranty is extended only to the original purchaser of the diaper, original receipt must be presented to the authorized retailer;
• Warranty is extended to manufacturer's defects only, that affect diaper function. Signs of wear and mishandle are not considered as defects.

• Leaking - this is generally a fitting or absorbency issue and can usually be solved by practise. Get in touch with us and we will work with you one to one on troubleshooting and get to the bottom of the problem.  
• Nappy inserts
• Nappies bought pre-loved or via BST groups on Facebook
• Nappies that have been repaired by anyone other than Olivia Diapers

To avoid any problems, please look carefully after your nappies, make sure you follow our washing instructions, keep them away from direct heat sources such as radiators and avoid nappy creams except those that are recommended.

If you believe you are eligible for a warranty claim, please email oliviadiapers@gmail.com and our support team can help you get started.